Home   |   Mediation & Facilitation    |    Education & Training    |    Restorative Programs & Services


Coordinator of Outreach and Community Connection

Mediation Works Community Dispute Resolution Center of Southern Oregon

33 North Central, Suite 219
Medford, Oregon 97501
(541) 770-2468 / Fax: (541) 770-6022
About Mediation Works
For over 24 years, Mediation Works has been serving southern Oregon communities by helping people manage conflict through mediation, restoring harmed relationships and communities through dialogue and mentorship, and advancing peace through education and training. Mediation Works transforms the way the people and communities of southern Oregon manage, resolve, and heal from conflict.
Mediation Works—originally the Community Dispute Resolution Center—was established in 1990 under the direction of the Oregon Bar Association, working in small claims mediation. In 1998, the center’s name was changed to Mediation Works A Community Dispute Resolution Center, Inc. Mediation services have since expanded to include dispute resolution in the areas of family relations, divorce, schools, property, workplace, neighbor-to-neighbor, landlord/tenant, foreclosure, elder and caretaker, and adoption/birth/foster care.
Mediation Works also expanded into education and training in conflict resolution and communication skills. Each year, Mediation Works produces professional-level trainings and seminars open to the public; provides an in-depth Fundamentals of Mediation course that qualifies individuals as civil mediators and earns credits for continuing education through the Oregon State Bar; and partners with businesses and organizations to bring customizable conflict and communication trainings to their employees.
At the heart of the services provided by Mediation Works are those we provide for young people. Mediation Works’ restorative justice youth programs work with at-risk youth involved with Juvenile Justice and victims of juvenile crime, we work in our schools to foster safer learning environments through student bystander empowerment and bullying intervention education, and we offer family mediation services for parent and teen conflict resolution.
Beautiful Southern Oregon
Medford is situated in the heart of southern Oregon's beautiful Rogue River Valley, just off of Interstate 5 and about 27 miles north of the California-Oregon border. Pear orchards bloom profusely in the spring, surrounded by snow-capped peaks still white with the last snows of winter. The summers are very warm and fall colors are beautiful. Few places in Oregon combine scenic beauty, outdoor recreation, historical, and cultural attractions more successfully than southern Oregon. Medford and the neighboring towns, including Grants Pass, Ashland, and Jacksonville bring world-class arts, fine wine and a friendly welcome.
The Opportunity
The Coordinator of Outreach and Community Connection, working collaboratively with the professional staff, will deepen Mediation Works’ connection with individuals, businesses, and other organizations in support of Mediation Works’ mission of transforming the way the people and communities of southern Oregon manage, resolve and heal from conflict. The focus of this position is establishing and maintaining Mediation Works as a strong presence in southern Oregon. Sixty-one percent of our constituency across the southern Oregon region is rural, and we must establish a stronger regional presence. This is a position for an energetic and creative marketing nonprofit professional.
Mediation Works serves as the hub for dispute resolution services of many kinds. The Coordinator of Outreach and Community Connection must have the skill and capacity to communicate about this small but fairly complex organization to many different audiences, using printed, verbal, and digital media. The purpose of this communication will be to expand awareness about the services and programs provided through Mediation Works, to build strategic partnerships with other organizations that will help sustainably grow Mediation Works, and to strengthen our organization’s internal connections—among staff, volunteers, and generous individuals and businesses from the southern Oregon community. Practically speaking, this may include in-person presentations; communication by phone, email, and social media; and participation in community functions.
Community Building
The Coordinator of Outreach and Community Connection will serve as the lead for volunteer cultivation and retention. Mediation Works maintains a rich tradition of volunteer service. Our volunteers are trained and valued as service providers, leaders, and are the historical foundation for our organization. All Mediation Works staff are responsible for developing this shared resource. Volunteers include AmeriCorps members, university student interns from Southern Oregon University and the Portland State University MSW Program, Board members, and community members with mediation training and specialized training in restorative justice, student peer mediation and bullying intervention education.
Community Partnership
Relationship building is essential to the well being and sustainability of Mediation Works. All staff must work both internally and externally to build and maintain relationships that bind staff together and create lasting relationships with the broader community, social service providers, educational institutions, and municipalities. The Coordinator of Outreach and Community Connection will coordinate these efforts and see that our connections are consistent and positive. Externally, this may involve organizing collaboratively with multiple agencies on a project or internally, creating a system for the staff to work together with greater ease.
The Coordinator of Outreach and Community Connection will serve as the primary lead for all marketing efforts. This will include active participation in organizational fundraising. In highlighting Mediation Works’ conflict education trainings, mediation and restorative services, and youth programs, the Coordinator of Outreach and Community Connection will ensure that Mediation Works is recognized and remembered. Work may involve webpage development, social media, conventional media, and community building events designed to educate and engage members of the community.
Required Skills/Experience
  • Four year degree in a related field or equivalent experience
  • Excellent speaking and writing communication skills
  • Excellent networking and relationship cultivation skills
  • Willingness to grow and participate in a dynamic and challenging work environment
  • Superior skills in web design and social media use, Word, Excel, Publisher, InDesign, or equivalent
  • Demonstrated management skills
  • The ability to work effectively across cultures as well as sectors, celebrating and incorporating the gifts that diversity brings to our work, our lives, and our practice
  • Flexibility and a sense of humor
Recommended Skills/Experience
  • Strong commitment to conflict management education as a way to develop essential life skills
  • Knowledge, training and experience in restorative justice values, principles and practices
  • Completion of basic mediation training, according to the standards set by the Oregon Judicial Department for Civil Mediators and those set for Oregon Community Mediation Centers. If the candidate does not have this training, the candidate should be prepared to complete it within the first year of hire
  • Experience with K-12 children and their communities
  • Experience fundraising in a nonprofit environment
  • Training or facilitation experience in conflict resolution
  • Bilingual (English/Spanish)
  • Familiarity with Salesforce
Time Commitment
This is a 40 hour/week position. Some evening and occasional weekend work will be required.
Status Full Time, Exempt
Salary $32K, generous time off, 11 paid holidays annually
Location Medford, Oregon
How to Apply
Please submit a single-page cover letter, resume, and a list of four professional references (including contact information). Email your application materials (in the form of clearly labelled PDFs) to Deltra Ferguson, Ph.D., Executive Director of Mediation Works (contact@mediation-works.org). In the subject line of the email please type your full name and "Coordinator of Outreach and Community Connection". Open until filled. No phone calls please.